Due to the nature of our products. WE CAN ONLY EXCHANGE BRAND NEW ITEMS THAT HAVE NEVER BEEN USED. ITEMS THAT HAVE BEEN WORN WILL NOT BE exchanged.Exchanges are subject to strict quality approval by our exchange department. We offer Exchanges. No Refunds ***
We have created the perfect size charts for our customers. In the event that you do need an exchange, we are happy to approve exchanges for unused items that are still in their original condition within 14 days.
1) BIJ KIDS LUXURY DRESSES
2) MENS LUXURY DRESSES
3) WAIST TRAINERS
PLEASE NOTE: There’s no exchange on skincare products which means all sales are final
Exchange are subject to quality approval by our exchange department. Please take extra care to inspect all returned items to ensure they meet these requirements. Item and it’s packaging must be in original condition it was sent in.
1) Unworn
2) Unstained
3) No hair particles, odors or perfumes
4) Unused
5) No Marks or permanent wrinkles or scratches on the clothes
6) No ripples on the front or back of the clothes caused by sitting with the product on.
7) Original Packaging still in perfect condition with the labels
8) Received within 14 days of purchase.
9) Only 1 exchange per order will be approved. Please measure your size on our size chart to be sure of your requested size in an exchange.
10) After your exchange package has been received, please allow 5-10 working days for our returns department to inspect and process your return. If approved, then requested size will be shipped out soon after.
Please inspect your item to make sure they meet these requirements. If your exchange item does not meet the above criteria, it will be DECLINED.
1) A note of the new size you want.
2) Your order number.
3) A prepaid return shipping label with a tracking number purchased from the post office.
OR
Send an email for the shipping fee if you wish to add a cash in your return package
If you prefer to send a MONEY ORDER, Please leave the “pay to” section blank. We will fill in the information.
We DO NOT accept STAMPS for exchange shipping****
We only accept CASH, MONEY ORDER or PREPAID SHIPPING LABLES.
For international orders. Shipping fees vary based on your country. Please contact us via email for current shipping rates. **
The shipping fee would be used to ship your exchanged item back to you. Please save your TRACKING information to track your exchange after it is shipped. We will not be responsible for losses or any issues resulting from the shipping label you provided.
PLEASE NOTE THAT THE CUSTOMER IS RESPONSIBLE FOR THE SHIPPING LABELS ASSOCIATED WITH AN EXCHANGE. THE SHIPPING FEE YOU PAID FOR WITH YOUR ORIGINAL ORDER HAS BEEN PAID TO THE SHIPPING COMPANY TO SHIP YOUR INITIAL ORDER TO YOU.
ANY ADDITIONAL SHIPPING COSTS ON YOUR EXCHANGE WILL REQUIRE THE APPROPRIATE SHIPPING COSTS TO BE PAID TO THE POST OFFICE. OUR COMPANY IS NOT ABLE TO SEND RETURN SHIPPING LABELS TO YOU OR PAY FOR ANY ADDITIONAL SHIPPING COSTS INCURRED DURING AN EXCHANGE.***
Please Note: If your shipping company does not deliver your exchange package to our office. i.e Your package is delivered to an incorrect address of suite number OR Your package is lost. etc..
NELLYBEAUTYCARE will not be responsible for any of those losses. The customer is responsible for all items shipped to us.
After your exchange package has been received, please allow 5-10 working days for our returns department to inspect and process your return. If approved, The requested size will be shipped out soon after.
An email will be sent to the customer immediately after their requested size has been shipped out.
Due to the nature of our products, Items that do not meet the exchange policy requirements listed above and items that have been used or packaging that has been damaged will NOT be exchanged. Please Note that items sent in for an exchange are strictly inspected by our exchange department.
Thank You,
Nellybeautycare
